At Amudra, we want to ensure that our customers have a pleasant shopping experience. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy below for more information on how we handle returns, exchanges, and refunds.
Eligibility for Refunds
We offer a refund or replacement for items in the following situations:
Damaged or Defective Products: If the product is damaged or defective upon arrival, we will provide a full refund or exchange.
Incorrect Item: If you received the wrong product due to a fulfillment error, we will send the correct item at no extra cost.
Order Cancellation: Orders may be canceled within 24 hours of purchase for a full refund. Once an order is processed or shipped, cancellations are not possible.
Change of Mind: We do not offer refunds for items due to a change of mind or if the gift has already been used.
Return Process
If you believe your item is eligible for a refund, please follow these steps
Contact Us: Reach out to our customer support team at [amudralife@gmail.com] or [+91 9884217066] within 7 days of receiving your order. Provide your order number, a brief description of the issue, and any supporting evidence (such as photos).
Refund Method
Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, the refund may take 5-10 business days to process.
Shipping Costs
Shipping fees for returns or exchanges (except in the case of defective or incorrect items) are non-refundable.
If your return is due to our error (e.g., incorrect or damaged items), we will cover the return shipping cost.
Choosing a selection results in a full page refresh.
